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SKY DIGITAL EUROPE FAQ

Basic Sky digital Requirements
To view Sky digital in Europe you will need the following:
1. A Sky Digibox; smaller than an average VCR. This digibox, along with a Sky digital viewing card, decodes the Sky Tv digital channels. As it's name suggests this is the ONLY type of decoder that will do this.


2. A Sky digital Subscription ; essentially this is a twelve month contract with Sky. As such you will be supplied with a Sky Tv viewing card to decode your chosen package of channels.


3. A satellite dish; the size of the dish required will depend on your location in Europe. Orientation of the dish is constant at 28deg. east of due south( Astra2). The elevation will differ from location to location.

SKY COVERAGE IN EUROPE. The areas outlined can receive Sky Tv

Sky Coverage in Europe

 

To order a Sky viewing card and or a Sky digibox

Go to the “viewing cards” page and select the Sky subscription package you want. Again select the package by clicking on the basket icon. Now select the “basket” button located at the top of the page .This page will show you all the goods you have chosen on the site. If you are happy you have chosen the correct items click the link for the "digibox page" .

Choose which type of digibox you want to purchase by clicking on the basket icon to the right of the description. The item is then selected and stored in your basket.

Now click on the basket item on the top menu bar. Your items should be displayed. You can now select your country and delivery options. You will then be asked to provide your delivery address and credit card details. A few moments after you make the order you will receive an email confirming your order. We will then process the order and ship to you. You will also receive an email when the goods are shipped with a tracking number.

 

Sky viewing cards only orders

We also supply Sky digital Tv viewing cards for customers that already own a digibox. In this instance when you receive your order from us you will need to fill in a simple form to allow us to activate your new Sky digital Tv viewing card in your digibox. The form can be found by clicking on the “activations” button on the left hand menu. Activations can take between 2 and 12 hrs depending on how busy the Sky Tv centre is.

 

Reputation, why SKY CARDS .NET?

We are proud to enjoy an outstanding reputation. We are one of the only agents who are able to offer Sky Tv subscriptions direct to all countries outside the UK. Other advantages of using Sky cards net are: pay-per-view... all Box Office events using a digi dialer... With Sky cards net your subscription is paid monthly direct to Sky Tv on your credit card . Therefore, if you experience any viewing difficulties, you are able to control payment.

Monthly subscription payments help you to spread your bills evenly over the year. We also allow upgrading to a higher package or extra service at any stage of your subscription , we do not charge extra for arranging this (unlike some of our competitors). Again, only Sky cards .net offers this facility at no extra cost. We have a team of professionals who are there to help. Who else apart from Sky digital can offer you this service?

 

How long does it take to get everything arranged?

Delivery usually takes about 2 to 10 working days after we receive payment depending on the shipping options you have selected.

 

Guarantee?

We only sell new equipment and offer a full 12 month warranty on all boxes we sell. We operate a return and replace policy and swap out faulty boxes.

 

Annual fees

We charge an annual fee per Sky digital subscription. The charge is made after 11 months of your subscription . If you wish to stop your subscription after 12 months you must contact us one month in advance to cancel the contract. The Sky viewing card must also be returned to us.

 

Is this legal?

Sky Tv has acquired the broadcasting rights to transmit it's services (movies etc.) via satellite to the UK and Ireland only and is therefore not allowed to have subscribers outside this area. We arrange your subscription using a UK address so that Sky Tv is under the impression that you are in the UK and Sky Tv is therefore acting in good faith. What we are doing is not illegal under European law and if you subscribe through us it is not illegal either. Sky Tv on the other hand can not be seen to permit or promote such activities. Therefore it is very important that you always deal through us. If Sky Tv became aware that you are using your viewing card outside the UK they would deactivate it.

 

How will my Sky digital Tv equipment be delivered?

After we receive your order we activate the card in the digibox and then pack everything and send it to you via DHL. You can follow the delivery progress on DHL's website using the tracking number we send you.

 

What if Sky Tv changes their Viewing Cards?

Sky only change the Viewing Cards to improve the technical standard or once the existing ones have been hacked and pirated Sky Viewing Cards have become available. If that happens, you will receive your replacement card well in advance.

 

Are these original Viewing Cards?

All our products are genuine. They are not pirated Sky viewing cards. Someone offering you pirate cards is committing fraud. What's more, according to European law, the use and possession of pirate Viewing Cards is illegal. So please do not ask , we do not have pirate Sky Tv cards.

 

What happens if my monthly payment fails ?

If your dd fails for one month then they will just carry the balance forward to the next month, as well as cancelling your dd details. They will then issue the account with an invoice around 14 days before the next months payment is due. If this payment is not recived on time then you will get 'syscaned' which means the system will automatically suspend your sky account. If payment is recived within 22 days of the account being suspended then your viewing will get automatically reactivated, if payment is after that time then we would have to call them up and reinstate the account. The admin fee for invoice payment runs at £4 per month just now.

 

How long is a viewing card valid for?

It is valid for as long as you pay the Sky Tv subscriptions. It will not be swapped or replaced unless Sky is replacing for newer generation viewing cards or your card is damaged (does not happen when used properly).

 

How does Sky Box Office / PPV / pay-per-view work?

To order PPV events you will need to purchase our telephone adaptor which will allow the box to automatically contact the Sky PPV centre and authorise your card for the event.

 

Do I get a TV guide with my Sky Tv subscription?

A TV guide as such does not come free with a subscription. There is a magazine called "Sky Guide" which is issued to every subscriber but this does not contain any TV listings whatsoever. The magazine is basically a source of revenue from advertising and also a VAT fiddle. We do not send these magazines on to our customers as we feel no one will be prepared to pay extra for the postage.

 

Satellite Times, programme guide, tv guide

You can see a programme guide via Videotext, Sky EPG (on-screen Electronic Programme Guide) or over the internet.

Select the “TV GUIDE” on the left hand menu bar on this site.
www.mediauk.com
www.digiguide.com

 

What if Sky Tv switches the viewing card off?

Sky will only switch off a Sky digital viewing card if the monthly payment is not made. This can happen if you get a new credit card or loose the credit card used with Sky .In this even please contact us with your new card number and we will update your contract with Sky Tv.

 

I feel uncomfortable giving out my credit card details

We handle all information regarding our customers (past and present) with utmost confidentiality and such information is never stored on a computer that is in any way connected to the internet, either directly via modem or indirectly via a network.

 

But don't I need to have a British credit card?

No! We can accept Mastercard and Visa from any country.

 

Sky Tv took too much off my credit card

Sky can take 2 months subscription at the start of the contract term . You then have 1 month free at the end of the subscription. If it is not the start of your subscription and you feel Sky have made a mistake please send us a copy of your credit card statement and mark the wrong deductions on it. We will take care of it for you.

 

I would like to change my current viewing option

Please contact us stating the channels you would like to add or lose. Then leave your Sky digibox switched on and we'll take care of the rest.

 

Connection to the telephone line?

In the UK you can get the digibox for free (or nearly free) but you must agree to connect it to the telephone line for 12 months according to the terms and conditions of the "interactive contract".
Outside the UK it cannot be connected to the UK telephone line and therefore the digibox must be bought non-subsidised. We only sell non subsidised boxes so they can be used outside the UK.

 

What does Sky digital cost?

Please see our "Sky subscriptions page" page for more details

 

Can I get Sky TV where I live?

You can get Sky TV all over Europe, partially even outside Europe. To find out if you can receive Sky TV where you live see the Astra 2A North Beam, Astra 2A South Beam and Astra 2D footprints below.

 

Double or incorrect billings on credit card?

Please do not waste time in sending us a copy of the credit card statement which shows the payments wrongly taken off your credit card. You must notify us within 4 weeks of receiving the statement. Clearing this with Sky may take up to 6 weeks.

 

Can I take over an existing contract from a friend?

No you cannot take over an existing contract. If you want to subscribe to Sky Tv, you will have to take out a new contract.

 

I would like ITV , Channel 4 & Channel 5

You get these channels for free with a Sky digital subscription. Most people not looking for premium channels purchase the "Value pack" to give them these channels ( + some entertainment channels).

 

My monthly billing has risen, why?

Sky have raised their prices. The price rise will not effect you within the first 12 months of a subscription.

 

Sending goods via Cash on Delivery

We do not deliver anything COD (cash on delivery). All our goods are dispatched after payment has been received.

 

I haven't got the viewing package I selected

Please note all new Sky digital subscriptions are shipped with the full package. This package can be downgraded after 30 days. You must notify us after the period and request the downgrade to your chosen Sky digital package.

 

I can't get BBC, ITV, ITV 2, Hallmark, Disney Channels

If you cannot receive these channels then you have one of the following problems:
- your dish is too small or is incorrectly aligned (check the Astra 2D footprint)
- your lnb is not a universal lnb
- your lnb is broken or incorrectly aligned (skew)
- your digibox and lnb are incompatible (Panasonic digibox and Grundig lnb)

 

Does the digibox support DiSEqC?

No the digibox does not support DiSEqC. It has to be directly connected to a satellite dish receiving signals from Astra 2 positioned at 28.2 degrees east or you have to connect it to a multiswitch that allows the inputs from the Astra2 satellite to be passed through by default.

 

Minimum length of subscription contracts

12 months with Sky digital.

 

Why do I lose channels occasionally?

We are often contacted by our clients or prospective clients living on the Costa Blanca or indeed in parts of Spain such as Madrid and the Costa Del Sol and asked, why it is that all the Sky digital Channels aren't available all the time. The answer is quite simply a combination of the geographical location and the footprint of the Astra 2A digital satellite. The Channels broadcast by Sky on the "North Beam", e.g. Sky Sports 1, Sky Sports 2, Granada+, Breeze, History Channel (and the rest... you know which ones they are!) tend to disappear at the same time everyday and then reappear much later or not at all the same day, only to be back to normal early morning the next day and so on.. If you look carefully at the "North Beam" footprint, the sizes in centimetres are Astra's recommended dish size required along the lines of the footprint.

So for example if you lived in France or the U.K. a minimum dish size of 50cm is recommended. The extreme limits of the footprints are marked by the last ring on the outside. This is where a minimum dish size of 120cm is recommended. That's exactly where you are, right on the edge of the footprint at the weakest point where the larger dish size is required. If you look carefully near southern Italy, the 120cm limit of the footprint suddenly bends in to the west and then a bit further north curves round and bends out again to the east. Effectively isolating southern Italy from receiving all channels Broadcast on the "North Beam" ( Why doesn´t the "South Beam" do the same thing? )

As the day progresses due to the earth's rotation and also its inclination the effect on the footprints is that they "wobble" and move to the West several hundred miles ( this has no effect on UK viewers as they are in the middle of the high signal strength area ). Gradually however, the "boot" shape of the 120cm line moves to the west until by mid afternoon its over the Costa Blanca and mid Spain effectively moving us out of the reception area. Then by the next day due to the rotation of the earth the "boot" has moved back again over southern Italy and hey presto were back on the air again. This explains why as the day progresses the weak "North Beam" channels start breaking up or "blocking", that is the effect on the screen that breaks up the picture and makes it look like a jigsaw puzzle.

For a detailed look at transponder coverage please see /www.lyngsat.com/dig/skyuk.shtml for a channel list and for coverage maps see www.ses-astra.com/satellites/footprints.php?sat=15 see also our ASTRA COVERAGE GUIDE . This guide is compiled by customers and are actual dish sizes being used.

 

My Digibox doesn't work properly

You will need to reboot your digibox by doing the following...
- remove the electricity lead from the back of the digibox
- remove the viewing card from the slot on the front of the digibox
- wait 30 seconds
- reconnect the electricity lead to the digibox
- reinsert the viewing card properly into the slot marked "Sky viewing card"
- switch the digibox back on

 

My Digibox still doesn't work properly

You will need to force a software download to your digibox by doing the following... (after you have made completely sure your digibox is receiving a signal from the correct satellite)
- remove the electricity lead from the back of the digibox
- press and hold the BACKUP button on the front panel of the Digibox
- reconnect the electricity lead to the digibox
- let go of the BACKUP button as soon as you get an on-screen message
- wait for the system to return to the EPG

 

I want to set the Sky digital remote to control my tv

See Remote control codes

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News

   SKY UK CARDS

Thursday 17 January, 2008

SKY TV cards (UK version) are now taking longer to receive from Sky than previously. Most will arrive to us within 7-10 working days. Once received we ship directly via DHL. Irish cards are in stock and there are no delays with this version.

   Merry Christmas

Tuesday 25 December, 2007

Happy Xmas to all our customers. Our office will reopen on the 27th for business as usual. Shipping will start again also on this date.

   Mail server problem

Monday 27 August, 2007

Our mail server failed at arround 07.00 today 27/08/07. The server is now (16.20) up and running but many messages have been returned or have ended up corrupt. Please resend any mail you may have sent us today.


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